If leaders want happy customers, they need happy employees.
How do you creatively engage your team and empower employees to use their talents and do their best work?
In this webcast, we’ll introduce a design-thinking framework used to create desirable solutions for customers, and explain how to reframe your employees as customers to help you find solutions through empathy, experimentation and evidence-based problem-solving. Human-centered design thinking will effectively address complex leadership challenges such as engagement, motivation, creativity and productivity.
HCD puts people first, not technology, and seeks to find solutions through empathy, experimentation and evidence-based problem solving. Learn how to bring more humanity to your workplace, and make your business more attractive to your talent and your customers.
Topics
What if you redesigned the way you work, instead of following along with the status quo?
How can we facilitate collaboration and learning in everything we do at work?
How are leaders at Pixar, GE, IBM, Coca-Cola and Cisco are designing the employee experience?
What is the best way to motivate employees to do creative work?
How will the leadership of your organization nurture, fund and promote programs to increase creative capability?
How will you overcome the barriers that stifle creativity at work?
How will you close the gap between creativity and productivity?
How can you facilitate collaboration and learning in your workplace?
In this webcast, audience members will learn:
The design thinking process and how it can be applied to enhance workplace culture and employee experiences
How to develop your discovery skills to spot opportunities for innovation
How to unlock creativity and engage employees
How to develop strategic questions that will help you innovate
